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Response Coordinator fluent in Spanish for HP Account

TTEC Bulgaria

Name: TTEC Bulgaria

English, Spanish
Code: 021RH
Sofia - Sofia City, Bulgaria

Here at TTEC (formerly TeleTech), we provide our employees with:

• Extensive training programs;

• Environment that stimulates achievement and excellent customer service;

• Competitive remuneration package;

• Access top notch business best practices;

• Work in a challenging and pleasant business environment;

So join our team of upbeat professionals and support some of the most successful organizations on the planet! It is people just like YOU that make TTEC (formerly TeleTech) a great place to work at.

Job specifics/responsibilities:

· Administers the end to end process from receipt of a service request through proposal, approval and delivery;

· Conducts basic or general research on information relevant to the request;

· Determines appropriate escalation action and initiate escalation. Routes request to the appropriate action process;

· Sets the initial proposal due date for Service Requests guided by the Response Manager;

· Runs regular and ad hoc reports;

· Handles client requests in a confident and customer-focused way;

· Documents details of interaction with Requester and finalizing request.


· Fluency in Spanish;

• Very good level of English;

• Bachelor degree;

• Good computer literacy (MS Office)

• 1 year of Job-specific Experience in customer facing environment is an advantage;

• Time management skills, ability to cope with peak workloads, short deadlines, and significant pressure;

• Analytical and problem-solving skills, Ability to work with business processes;

• Basic presentation skills;

• Positive attitude towards team members, customers and partners. Encourages outstanding team morale and maintains highest ethical standards;

• Ability to handle multiple tasks at the same time and ability to prioritize.

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